Miniko Care

Return & Refund Policy

Please read our Return & Refund Policy carefully before placing an order.

1. Scope of This Policy
Official website orders only. This policy applies only to retail purchases made directly through the Miniko website.

At Miniko, we want you to shop with confidence. We take great care in packing and dispatching every order. If there is an issue with an order placed through our official website, this Return & Refund Policy explains when you may request a return, replacement, cancellation, or refund.

This policy applies only to retail customers who purchase products directly through the official Miniko website.

Orders placed offline, through direct sales, exhibitions, dealers, distributors, schools, institutions, corporate purchases, or bulk/wholesale orders are not covered by this Return & Refund Policy.

Offline, bulk, wholesale, institutional, and other non-website orders cannot be cancelled, returned, exchanged, or refunded unless Miniko expressly agrees otherwise in writing or where required under applicable law.

This policy should be read together with our Shipping Policy, Terms & Conditions, and Privacy Policy.

By placing an order through the Miniko website, you agree to this Return & Refund Policy.

2. Return Eligibility
We only consider a return when the issue is genuine. Common eligible reasons include damage, defect, wrong item, or missing parts.

We accept return or replacement requests only in limited circumstances, including:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product.
  • Your order is incomplete or missing an item.

To be eligible for a return or replacement:

  • The request must be raised within 24 hours of delivery.
  • The product must be unused and in its original condition.
  • The product must be returned with original packaging, tags, labels, manuals, accessories, and invoice, where applicable.
  • The product must not show signs of wear, misuse, damage caused after delivery, or improper handling.
3. Items Not Eligible for Return or Refund
Not all items are eligible. Safety, hygiene, and integrity rules may make some products non-returnable.

For safety, hygiene, and product integrity reasons, the following items are generally not eligible for return, exchange, or refund unless they are damaged, defective, or incorrectly delivered:

  • Teethers.
  • Rattles.
  • Hygiene-sensitive baby or kids items.
  • Customized or personalized products.
  • Gift cards.
  • Products purchased on final sale, clearance, or marked non-returnable.
  • Products damaged due to misuse, rough handling, water exposure, or improper storage by the customer.

Return eligibility will be determined after reviewing the request and, where applicable, inspecting the condition of the item.

4. Return Request Process
Before opening the package, record the item from all sides. To support a valid return claim, customers should capture clear photos and videos of the product, packaging, labels, seals, and any visible damage before opening the box.

To request a return, replacement, or refund for an eligible website order, please contact our customer support team with the following information:

  • Order number.
  • Customer name.
  • Product name.
  • Reason for the return or refund request.
  • Clear photos or videos of the product and packaging.
  • Any other supporting details reasonably requested by our team.

Before opening the package, please record:

  • Front, back, top, bottom, and side views of the product from all angles.
  • Packaging condition, box seals, labels, and shipping tape before opening.
  • Any visible dents, scratches, tears, cracks, or breakage.
  • Serial number, barcode, or product code.
  • Short video showing the product and package from multiple sides.
  • Photos of the outer carton and the item together for comparison.

Once we receive your request, our team will review the information and respond within a reasonable time.

5. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or incomplete:

  • Please notify us within 24 hours of delivery.
  • Share clear images of the outer package, product, and issue.
  • Do not use or discard the product or packaging until the issue is reviewed.

Depending on the nature of the issue, we may offer a replacement, store credit, partial refund, or full refund.

If the issue is found to be genuine and attributable to Miniko, we will arrange the appropriate resolution without additional return or replacement charges, where applicable.

6. Exchange Policy

If you wish to exchange an eligible website purchase, please contact us first for approval. Exchanges may be allowed only if:

  • The item is eligible for return.
  • The requested exchange item is available in stock.
  • The original product passes our return inspection.

Depending on availability and operational feasibility, we may arrange a replacement for the same item or process the return of the original item and issue a refund or store credit, after which a fresh order may be placed.

7. Return Pickup and Self-Shipping

If your return request is approved, Miniko may arrange a pickup from your address or may ask you to self-ship the product to the return address provided by our support team.

If self-shipping is required, the product must be packed securely to avoid damage during transit.

Miniko is not responsible for items lost or damaged during self-shipping where the item was not packed properly or the shipment was not sent using adequate protection.

8. Return, Refund & Applicable Charges

Return, replacement, cancellation, and refund requests for eligible website orders may be subject to applicable charges depending on the reason for the return, order status, shipping status, payment method, and circumstances involved.

If a customer requests a return, cancellation, or refund for reasons that are not attributable to Miniko, the refund amount may be reduced by the shipping and payment processing costs already incurred for the order.

The following charges may be deducted from the refund amount:

  • Forward Shipping Charges: The original shipping cost incurred by Miniko for delivering the order to the customer. This may be deducted even if the customer received free shipping at the time of purchase.
  • Reverse Shipping / Return Pickup Charges: The cost incurred by Miniko for collecting the product from the customer's delivery address and returning it to our facility.
  • Payment Gateway / Transaction Charges: Payment gateway, transaction processing, convenience, or other payment-related charges incurred while processing the original payment may be deducted where applicable.
  • Handling or Restocking Charges: Any applicable handling, inspection, repacking, or restocking charges may also be deducted where applicable.
  • Other Applicable Charges: Any other non-refundable cost directly associated with the order or return may be deducted where applicable and communicated to the customer.

Therefore, in case of a customer-initiated return or cancellation, the refund may be calculated after deducting both the original forward shipping charges and the reverse shipping/return pickup charges, along with applicable payment gateway or transaction processing charges.

For example, if an order was delivered to the customer and subsequently returned at the customer's request, the refund may be reduced by:

  • Original forward shipping charges.
  • Reverse shipping or return pickup charges.
  • Applicable payment gateway or transaction charges.
  • Any other applicable non-refundable charges.

Free shipping does not mean that the shipping cost is free for the purpose of a return or refund. If Miniko initially paid the shipping cost on behalf of the customer, that actual or applicable shipping cost may be recovered from the refund amount where the return is initiated for reasons not attributable to Miniko.

Charges will generally not be deducted when:

  • The product was delivered damaged or defective.
  • The wrong product was sent by Miniko.
  • The order is incomplete or an item is missing due to an error by Miniko.
  • The product has a genuine manufacturing or quality issue attributable to Miniko.
  • Miniko accepts responsibility for the issue after verification and approves the return as a genuine claim.

In such cases, Miniko may bear the applicable return-related shipping costs and may process the eligible refund without deducting such return-related charges, subject to verification.

The final refund amount will be calculated after considering the applicable deductions based on the actual order and return circumstances. The customer will receive the applicable net refund amount after such deductions.

9. Condition Check After Return

All approved returns are subject to inspection once received at our facility.

A return may be rejected if:

  • The product is used, damaged, dirty, altered, or incomplete.
  • Original packaging or accessories are missing.
  • The return reason is inconsistent with the product condition.
  • The returned product is not the same product that was shipped by Miniko.

If a return is rejected after inspection, we may return the product to you, and applicable shipping charges may be payable by you.

10. Refund Policy

Refunds under this policy are available only for eligible purchases made through the official Miniko website.

Offline, bulk, wholesale, institutional, corporate, and other non-website orders are not eligible for cancellation or refund, except where Miniko expressly agrees otherwise in writing or where required under applicable law.

10.1 Refund Approval

Refunds are generally processed only after the return request is approved and the returned product is received and inspected, where applicable.

In certain cases, Miniko may issue a refund without requiring the product to be returned.

10.2 Refund Method

Approved refunds will generally be processed through the original payment method used at the time of purchase, wherever possible.

If the original payment method is unavailable or unsupported, an alternative refund method may be used as permitted by applicable law and payment processing requirements.

10.3 Refund Timelines
  • Prepaid Orders: Refunds are generally initiated within 24 hours after approval or within a reasonable processing period.
  • Cash on Delivery Orders: Refunds may take longer and may be processed through bank transfer, UPI, or another suitable method after the required details are collected.

Banks, payment gateways, UPI applications, card networks, and other financial institutions may require additional time to reflect the refund.

11. Partial Refunds

In certain situations, a partial refund may be issued instead of a full refund, including where:

  • The returned product is not in fully original condition.
  • Parts, accessories, or packaging are missing.
  • The item has minor customer-caused damage.
  • Applicable shipping or handling charges are non-refundable.
12. Order Cancellation
12.1 Website Orders Before Dispatch

Orders placed through the official Miniko website may be cancelled before dispatch by contacting our customer support team as soon as possible.

If the website order has not been dispatched, we will generally process the cancellation and refund, subject to applicable payment gateway, processing, shipping, or other applicable deductions, if any.

12.2 Website Orders After Dispatch

Once a website order has been dispatched, cancellation may not be possible. If the shipment is returned to us due to refusal, failed delivery, or an incorrect address, applicable shipping and handling charges may be deducted from the refund where permitted by applicable law.

12.3 Offline and Bulk Orders

Orders placed offline, through direct sales, exhibitions, dealers, distributors, schools, institutions, corporate purchases, bulk orders, wholesale orders, or other non-website channels cannot be cancelled or refunded. Any exception must be expressly approved by Miniko in writing and will be subject to the terms agreed at the time of purchase and applicable law.

13. Cash on Delivery (COD) Orders
  • Return and refund approval is subject to the same eligibility rules.
  • Refunds are not issued in cash.
  • You may be required to provide bank account or UPI details for processing the refund.
  • COD refund timelines may be longer than prepaid orders.
14. Sale Items and Promotional Orders

Products purchased during sales, discounts, special offers, bundle deals, or promotional campaigns may have different return or refund eligibility.

Unless otherwise stated on the product page or promotional terms:

  • Discounted items may be non-returnable.
  • Free gifts or promotional items may also need to be returned.
  • If a promotional benefit no longer applies due to a return, the refund amount may be adjusted accordingly.
15. Missing, Lost, or Delayed Shipments

If your order is significantly delayed, lost in transit, or marked as delivered but not received, please contact our customer support team.

We will investigate the matter with the applicable shipping partner. Depending on the outcome, we may offer:

  • A replacement.
  • Store credit.
  • A refund.
  • Another suitable resolution.
16. Products Ordered by Mistake

If you placed a website order by mistake, please contact us immediately. We may be able to cancel the order if it has not yet been packed or dispatched. Once dispatched, cancellation or return will be subject to this policy and applicable shipping deductions.

17. Customer Responsibility

Customers are responsible for:

  • Providing complete and accurate delivery information.
  • Reviewing product descriptions, dimensions, age suitability, and usage details before ordering.
  • Using and storing products as instructed.
  • Raising any issue within the timelines stated in this policy.

Returns or refunds may not be accepted where the issue arises due to incorrect order placement, misuse, negligence, or failure to follow product instructions.

18. Quality and Natural Variations

Some Miniko products may include wooden, handcrafted, or natural-material elements. Slight variations in the following may naturally occur:

  • Wood grain.
  • Texture.
  • Color tone.
  • Finish.
  • Handcrafted detailing.

Such natural variations should not automatically be treated as defects unless the variation materially affects the product's intended use, functionality, or safety.

19. Statutory Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any rights available to consumers under applicable Indian consumer protection laws.

20. Contact Us

For any return, replacement, cancellation, or refund-related query regarding an eligible website order, please contact our customer support team with your Order ID and registered contact details.

Miniko
Email: hello@miniko.in
Mobile: 7984448500
21. Governing Law and Jurisdiction

This Return & Refund Policy shall be governed by the laws of India. Any disputes arising out of or relating to this policy shall be subject to the jurisdiction of the courts applicable to the registered business location of Miniko, subject to applicable law.

22. Updates to This Policy

We may update or revise this Return & Refund Policy from time to time to reflect changes in our business practices, operational requirements, or legal obligations. Any updated version will be posted on this page and will take effect from the date of publication unless otherwise stated.

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