Return & Refund Policy

1. Scope of This Policy

At Miniko, we want you to shop with confidence. We take great care in packing and dispatching every order. If there is an issue with your order, this Return & Refund Policy explains when you may request a return, replacement, cancellation, or refund.

This policy applies to purchases made through the official Miniko website and should be read together with our Shipping Policy, Terms & Conditions, and Privacy Policy.

By placing an order on our website, you agree to this Return & Refund Policy.

2. Return Eligibility

We accept return or replacement requests only in limited circumstances, including:

• You received a damaged product.
• You received a defective product.
• You received the wrong product.
• Your order is incomplete or missing an item.

To be eligible for a return or replacement:

• The request must be raised within 24 hours of delivery.
• The product must be unused and in its original condition.
• The product must be returned with original packaging, tags, labels, manuals, accessories, and invoice, where applicable.
• The product must not show signs of wear, misuse, damage caused after delivery, or improper handling.

3. Items Not Eligible for Return or Refund

For safety, hygiene, and product integrity reasons, the following items are generally not eligible for return, exchange, or refund unless they are damaged, defective, or incorrectly delivered:

• Teethers.
• Rattles.
• Hygiene-sensitive baby or kids items.
• Customized or personalized products.
• Gift cards.
• Products purchased on final sale, clearance, or marked non-returnable.
• Products damaged due to misuse, rough handling, water exposure, or improper storage by the customer.

Return eligibility will be determined after reviewing the request and, where applicable, inspecting the condition of the item.

4. Return Request Process

To request a return, replacement, or refund, please contact our customer support team with the following information:

• Order number.
• Customer name.
• Product name.
• Reason for the return or refund request.
• Clear photos or videos of the product and packaging.
• Any other supporting details reasonably requested by our team.

Once we receive your request, our team will review the information and respond within a reasonable time.

5. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or incomplete:

• Please notify us within 24 hours of delivery.
• Share clear images of the outer package, product, and issue.
• Do not use or discard the product or packaging until the issue is reviewed.

Depending on the nature of the issue, we may offer a replacement, store credit, partial refund, or full refund.

If the issue is found to be genuine and attributable to Miniko, we will arrange the appropriate resolution without additional return or replacement charges, where applicable.

6. Exchange Policy

If you wish to exchange a product, please contact us first for approval. Exchanges may be allowed only if:

• The item is eligible for return.
• The requested exchange item is available in stock.
• The original product passes our return inspection.

Depending on availability and operational feasibility, we may arrange a replacement for the same item or process the return of the original item and issue a refund or store credit, after which a fresh order may be placed.

7. Return Pickup and Self-Shipping

If your return request is approved, Miniko may arrange a pickup from your address or may ask you to self-ship the product to the return address provided by our support team.

If self-shipping is required, the product must be packed securely to avoid damage during transit.

Miniko is not responsible for items lost or damaged during self-shipping where the item was not packed properly or the shipment was not sent using adequate protection.

8. Return, Refund & Applicable Charges

Return, replacement, cancellation, and refund requests may be subject to applicable charges.

Depending on the circumstances, return shipping, reverse shipping, handling, payment gateway, convenience, or other applicable charges may be deducted from the refund amount.

The applicable charges, if any, may vary depending on the reason for the return, order status, shipping method, payment method, and other relevant factors.

Where the issue is due to a wrong product, damaged product, or defect attributable to Miniko, applicable return-related charges will generally not be deducted, subject to verification.

9. Condition Check After Return

All approved returns are subject to inspection once received at our facility.

A return may be rejected if:

• The product is used, damaged, dirty, altered, or incomplete.
• Original packaging or accessories are missing.
• The return reason is inconsistent with the product condition.
• The returned product is not the same product that was shipped by Miniko.

If a return is rejected after inspection, we may return the product to you, and applicable shipping charges may be payable by you.

10. Refund Policy

10.1 Refund Approval

Refunds are generally processed only after the return request is approved and the returned product is received and inspected, where applicable.

In certain cases, Miniko may issue a refund without requiring the product to be returned.

10.2 Refund Method

Approved refunds will generally be processed through the original payment method used at the time of purchase, wherever possible.

If the original payment method is unavailable or unsupported, an alternative refund method may be used as permitted by applicable law and payment processing requirements.

10.3 Refund Timelines

• Prepaid Orders: Refunds are generally initiated within 24 hours after approval or within a reasonable processing period.
• Cash on Delivery Orders: Refunds may take longer and may be processed through bank transfer, UPI, or another suitable method after the required details are collected.

Banks, payment gateways, UPI applications, card networks, and other financial institutions may require additional time to reflect the refund.

11. Partial Refunds

In certain situations, a partial refund may be issued instead of a full refund, including where:

• The returned product is not in fully original condition.
• Parts, accessories, or packaging are missing.
• The item has minor customer-caused damage.
• Applicable shipping or handling charges are non-refundable.

12. Order Cancellation

12.1 Cancellation Before Dispatch

Orders may be cancelled before dispatch by contacting our customer support team as soon as possible.

If the order has not been dispatched, we will generally process the cancellation and refund, subject to applicable payment gateway or processing deductions, if any.

12.2 Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible. If the shipment is returned to us due to refusal, failed delivery, or an incorrect address, applicable shipping and handling charges may be deducted from the refund where permitted by applicable law.

13. Cash on Delivery (COD) Orders

• Return and refund approval is subject to the same eligibility rules.
• Refunds are not issued in cash.
• You may be required to provide bank account or UPI details for processing the refund.
• COD refund timelines may be longer than prepaid orders.

14. Sale Items and Promotional Orders

Products purchased during sales, discounts, special offers, bundle deals, or promotional campaigns may have different return or refund eligibility.

Unless otherwise stated on the product page or promotional terms:

• Discounted items may be non-returnable.
• Free gifts or promotional items may also need to be returned.
• If a promotional benefit no longer applies due to a return, the refund amount may be adjusted accordingly.

15. Missing, Lost, or Delayed Shipments

If your order is significantly delayed, lost in transit, or marked as delivered but not received, please contact our customer support team.

We will investigate the matter with the applicable shipping partner. Depending on the outcome, we may offer:

• A replacement.
• Store credit.
• A refund.
• Another suitable resolution.

16. Products Ordered by Mistake

If you placed an order by mistake, please contact us immediately. We may be able to cancel the order if it has not yet been packed or dispatched. Once dispatched, cancellation or return will be subject to this policy and applicable shipping deductions.

17. Customer Responsibility

Customers are responsible for:

• Providing complete and accurate delivery information.
• Reviewing product descriptions, dimensions, age suitability, and usage details before ordering.
• Using and storing products as instructed.
• Raising any issue within the timelines stated in this policy.

Returns or refunds may not be accepted where the issue arises due to incorrect order placement, misuse, negligence, or failure to follow product instructions.

18. Quality and Natural Variations

Some Miniko products may include wooden, handcrafted, or natural-material elements. Slight variations in the following may naturally occur:

• Wood grain.
• Texture.
• Color tone.
• Finish.
• Handcrafted detailing.

Such natural variations should not automatically be treated as defects unless the variation materially affects the product's intended use, functionality, or safety.

19. Statutory Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any rights available to consumers under applicable Indian consumer protection laws.

20. Contact Us

For any return, replacement, cancellation, or refund-related query, please contact our customer support team with your Order ID and registered contact details.

21. Governing Law and Jurisdiction

This Return & Refund Policy shall be governed by the laws of India. Any disputes arising out of or relating to this policy shall be subject to the jurisdiction of the courts applicable to the registered business location of Miniko, subject to applicable law.

22. Updates to This Policy

We may update or revise this Return & Refund Policy from time to time to reflect changes in our business practices, operational requirements, or legal obligations. Any updated version will be posted on this page and will take effect from the date of publication unless otherwise stated.